Air India Appoints Airline Rep Services as Passenger GSA for New Zealand And Fiji
Gurugram, India, November 28. Air India has announced the appointment of Airline Rep Services (a division of the CVFR Travel Group) as its General Sales Agent (GSA) for passenger business in New Zealand and Fiji.
Airline Rep Services will oversee reservations & ticketing, support marketing efforts, and provide comprehensive passenger sales support in the regions on behalf of Air India, ensuring streamlined and personalised service delivery to travel agents and customers.
The collaboration will help to strengthen passenger traffic feeding into Air India’s flights from and to Australia, Singapore and beyond.
Ram Chhabra, CEO of CVFR Travel Group, said: “We are truly honoured to represent Air India, bringing the airline’s extensive route network and fast-transforming passenger experience closer to travellers in the regions. As someone with Indian heritage, this appointment holds a special significance for me, and I am proud that Airline Rep Services will contribute to strengthening ties between these markets and India.”
Air India’s expanding fleet, enhanced services, and commitment to providing a world-class flying experience align perfectly with Airline Rep Services’ dedication to excellence. Together with Airline Rep Services, Air India aims to cater to the increasing demand for travel to and from India while global connectivity.
Air India currently operates 17x weekly flights from Australia to India, and 60x weekly from Singapore to India. The airline offers convenient connections to destinations in the UK and rest of Europe as well as in North America via its hubs in Delhi, Mumbai, and Bengaluru.
As part of its comprehensive transformation following privatisation, Air India is undergoing significant changes across its functions and organisation. The airline has started receiving deliveries from its record-setting aircraft orders for 470 aircraft from Airbus and Boeing, including its Airbus A350 and A320 aircraft with world-class cabin products.
About Air India Group
The Air India Group – comprising of full-service global airline Air India and low-cost regional carrier Air India Express – is spearheading a new era of Indian aviation.
The Air India story began in 1932 when JRD Tata piloted the airline’s inaugural flight and opened the skies for aviation in India. Today, Air India Group employs more than 30,000 people, operates over 300 aircraft and carries customers to 55 domestic and 48 international destinations across five continents.
Returning to the Tata Sons’ in 2022 following 70 years under Government ownership, Air India Group is in the midst of a five-year transformation program, Vihaan.AI.
As part of the transformation, Air India placed the then largest-ever order for 470 new aircraft in 2023. In 2024, sister airlines Air Asia India and Vistara were successfully merged into Air India Express and Air India respectively, and the Airline opened South Asia’s largest aviation training academy. A new flying school is scheduled to open in 2025, and construction of a greenfield maintenance base, to be operational in 2026, is underway. In addition to receiving new aircraft, all existing aircraft are progressively undergoing a full interior refit.
With transformation underway across all facets of the business and India’s rich legacy of hospitality, Air India is committed to being a world class global airline with an Indian heart.
